Delete my account and data

You can delete your My Cat Companion account and everything stored with it at any time. There are two ways to do it, and both remove the same things.

Option 1: in the app (fastest)

1. Open My Cat Companion and sign in.
2. Go to Profile, then Settings.
3. Scroll to the bottom and choose Delete account.
4. Read the confirmation and choose Delete everything.

Deletion happens immediately and cannot be undone. If it succeeds you are signed out and returned to the login screen. If we cannot complete it, the app tells you so and leaves you signed in so you can try again.

Careful: there are two similar options

The Settings screen has two red options and they do different things:

Option 2: by email

If you cannot get into the app, email zac.r22@gmail.com from the email address on the account, with the subject line DELETE MY ACCOUNT. We will verify that the request comes from the account address and complete the deletion within 30 days, usually within a few days. We will email you when it is done.

What is deleted

• Your account and sign-in credentials, including any display name you set.
• Every cat profile you created, including name, breed, age, and photo.
• All care records: weights, medications, vitals, nutrition, grooming, vet visits, vaccinations, home exams, moods, behavior logs, vet notes, memories, training notes, insurance details, and microchip information.
• Health Photos, your cat's profile picture, and a lost-cat poster photo if you added one.
• Your Sitter Mode handover notes, and your regular and emergency vet records (clinic or hospital name, veterinarian's name, phone number, address, and notes) if you saved them.
• Your Lost Cat Protocol dossier: when and where your cat went missing, description, temperament, identifying marks, whether a reward was offered, tracker notes, recovery-checklist progress, and any contact phone number you entered for a poster.
• Your lesson and course progress, quiz scores, daily trivia activity, daily goals, and streaks.
• Any AI content reports you filed, including which AI feature they came from, the reason you chose, your note, and the excerpt of the AI answer that was stored with them.
• Any error diagnostic reports generated by the app while you were signed in, including the screen you were using, the error message text, and the time it occurred.
• Your subscription status record held in our database.

These are removed together. Your data rows are tied to your account and are removed with it.

What is not deleted, and why

• Your subscription itself. Subscriptions are sold and billed by Apple or Google, not by us, so deleting your account does not cancel a subscription and does not issue a refund. Cancel it in your App Store or Google Play account settings, otherwise it keeps renewing. Do that first.
• Records we are legally required to keep. For example transaction records needed for tax or accounting. These do not include your cat records.
• Short-lived technical logs held by our service providers as part of their normal operations, which age out on their own schedules.

Deleting the app is not the same thing

Removing My Cat Companion from your phone does not delete your account or the data stored with it. Use one of the two options above.

How long it takes

For the full picture of what we collect and why, see our Privacy Policy. If you have a question before you delete, contact support first; deletion cannot be reversed.